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Appeals

As well as a fair, thorough and knowledgeable adjudication service, we hope to offer a satisfactory service to all users, 2️⃣ both consumers and operators.

If you believe that an IBAS adjudication is factually incorrect or has failed to take into account 2️⃣ key information which has the potential to alter the Adjudication Panel’s decision, please click here for details of our appeals 2️⃣ procedure.

Complaints About Our Service

The Independent Betting Adjudication Service (IBAS) aims to provide informed and impartial adjudications on disputes that arise 2️⃣ between licensed gambling operators and their customers. Our primary aim is to provide a high quality dispute resolution service which 2️⃣ meets the needs of our users but we set out to behave professionally, with respect and integrity throughout the process. 2️⃣ Similarly we expect those who use the service to treat our employees politely and respectfully too.